---
title: Import Tool FAQ
description: "QuickBooks Import Tool Frequently Asked Questions ONE QUESTION: Does the import tool work for Windows and Mac? ANSWER: The import tool works for all Windows iterations (XP, 7, 8 and 10) but Mac comput"
---
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# Import Tool FAQ
**QuickBooks Import Tool Frequently Asked Questions**
**ONE**
QUESTION: Does the import tool work for Windows and Mac?
ANSWER: The import tool works for all Windows iterations (XP, 7, 8 and 10) but Mac computers require a Windows wireframe environment to run.
**TWO**
QUESTION: Why is the import tool better than a straight .iif import?
ANSWER: The TeamKeeper import tool validates the data to make sure that the employee exists and is able to have a timesheet, that the customer job/payroll item/service item are active and that the time entry isn’t already posted.
**THREE**
QUESTION: Do I have to talk to someone from TeamKeeper every time I run an import?
ANSWER: No. During the setup process your Implementation Rep will go over the steps at least once, if not more. But after you have mastered the import process (typically after a few pay periods), you can contact the support department with questions.
**FOUR**
QUESTION: Why did the import fail?
ANSWER: If the import file failed, click the “Error Log” link at the bottom of the tool. It will tell you which line failed and why.
**FIVE**
QUESTION: What is the best way to review the text file?
ANSWER: I recommend Notepad++ since it numbers the lines. You can also use the “File Preview” after you select the file to be imported.
Attachments [QuickBooks\_Import\_Tool\_Frequently\_Asked\_Questions.docx](https://knowledge.teamkeeper.com/hubfs/KB/internal/QuickBooks%20Knowledge/Import%20Tool%20FAQ/attachments/QuickBooks_Import_Tool_Frequently_Asked_Questions.docx?hsLang=en) "
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