This article will cover TeamKeeper's Important Security Update: Mandatory Multi-Factor Authentication (MFA) Implementation Effective Date: November 1, 2025
Overview
To enhance the security of your TeamKeeper account and protect sensitive data, we are implementing mandatory Multi-Factor Authentication (MFA) for all TeamKeeper accounts beginning November 1, 2025. This update reflects enhanced corporate IT security standards and will be applied consistently across the organization.
MFA adds an extra layer of protection by requiring users to verify their identity through multiple methods, significantly reducing the risk of unauthorized access. There will be no option to opt out, as consistent implementation is essential to maintaining a secure environment across our TeamKeeper product.
Key Details
- Implementation:
Multi-Factor Authentication (MFA) will be enabled after hours for all TeamKeeper websites on Saturday, November 1, 2025. This feature will apply to all users that access your TeamKeeper website within your organization and cannot be enabled or disabled by individual users. Customers who wish to enroll their sites earlier may request activation by contacting a TeamKeeper support agent.
- Email Requirement:
Each user must have a valid email address listed in their employee profile. The one-time verification code required for MFA will be sent to this email address. - Email Address Policy:
User profiles can accommodate only one email address. If your company policy permits, employees may use a non-work email address for MFA purposes. - Browser Access Requirement:
Only users who need to access the TeamKeeper website via a web browser will require a valid email address in their profile.
Users who only use time clocks or the mobile app and do not access the site by browser do not need to have an email address for MFA. - Alternative MFA Methods:
At this time, TeamKeeper does not support alternative MFA options such as authenticator apps or hardware tokens. However, we are continually developing our product and may introduce new features in the future.
Early Activation
Customers may request MFA activation prior to the official rollout date of November 1, 2025.
Support and Assistance
For more information or to request MFA activation, please contact a TeamKeeper support agent:
Email: support@teamkeeper.com
Phone: 1-866-380-4146 x2
Instructions
Detailed instructions for using MFA once enabled are available here:
TeamKeeper MFA Preparation Guide
Frequently Asked Questions
Answers to common questions can be found here:
TeamKeeper Multi-Factor Authentication FAQs
By implementing MFA, we aim to provide a more secure environment for your TeamKeeper account and safeguard your organization's data.