---
title: Customer Site Notifications Troubleshooting
description: This article will explain how to troubleshoot some notification problems customers may experience
---

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# Customer Site Notifications Troubleshooting

## This article will explain how to troubleshoot some notification problems customers may experience

**Daily notifications (such as Daily Timesheet Reminder) notifications are no longer being received by selected users with the roles/settings to receive them**

For specific users that are no longer receiving email notifications make sure that:

- The email address in their user profile is the correct email address that they want to receive the notifications to
- That they are an Active Manager over the group and not a Back Up manager
- That the notification is enabled

 

Test out the notification by entering your company account email and generate a notification email 

 

If you have to get IT involved it is possible that the email server may be pointing to the incorrect protocol on the customer's app server.  
(esmtp.ghgcop.com in the application.properties file of the customer's application server may have been modified with incorrect information such as stmp.ghg.com)

![](https://knowledge.teamkeeper.com/hs-fs/hubfs/image-png.png?width=655&height=178&name=image-png.png)

 

**Notifications are not being received at the requested time** 

 

- For Timesheet not submitted notifications verify the time in the customer's databases' t\_Cronjob table. You will need to restart the site for the change to take effect.
- Verify the region the customer is in and the time of the server that they are hosted on.
- After the transition to Azure, each server has its own UTC time set. They should all be on CDT time (UTC-6) but this is something to have dev check if changing t\_Cronjob table has not fixed the issue.

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