Customer Site Notifications Troubleshooting

Daily notifications (such as Daily Timesheet Reminder) notifications are no longer being received by selected users with the roles/settings to receive them

For specific users that are no longer receiving email notifications make sure that:

• The email address in their user profile is the correct email address that they want to receive the notifications to
• That they are an Active Manager over the group and not a Back Up manager
• That the notification is enabled

Test out the notification by entering your company account email and generate a notification email 

If you have to get IT involved it is possible that the email server may be pointing to the incorrect protocol on the customer's app server.
(esmtp.ghgcop.com in the application.properties file of the customer's application server may have been modified with incorrect information such as stmp.ghg.com)

Notifications are not being received at the requested time 

• For Timesheet not submitted notifications verify the time in the customer's databases' t_Cronjob table. You will need to restart the site for the change to take effect.
• Verify the region the customer is in and the time of the server that they are hosted on.
• After the transition to Azure, each server has its own UTC time set. They should all be on CDT time (UTC-6) but this is something to have dev check if changing t_Cronjob table has not fixed the issue.